These Terms of Service ("Terms") are a binding agreement between you and Krovo ("Krovo", "we", "us"). By creating an account, downloading the app, or otherwise using Krovo you agree to these Terms, our Privacy Policy, and our Community Guidelines. If you do not agree, do not use the Service.
1. Eligibility
You must be at least 18 years old to use Krovo. By using the Service you represent that you are 18+, that the information you provide is accurate, that you are not impersonating anyone, and that you are not barred from using the Service under the laws of your jurisdiction. We may terminate your account at any time if we learn you do not meet these requirements.
2. Your account
You are responsible for maintaining the confidentiality of your login and for all activity that occurs under your account. Notify us immediately at safety@krovo.app if you suspect unauthorized access. You may not sell, transfer, or share your account with anyone else.
3. Acceptable use and zero-tolerance policy for objectionable content
Krovo enforces a zero-tolerance policy for objectionable content and abusive behavior. You agree not to post, send, or otherwise contribute any content that:
- is sexually explicit, pornographic, or nude;
- harasses, threatens, defames, stalks, or bullies any person;
- contains hate speech, slurs, or promotes discrimination based on race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, age, disability, or any other protected characteristic;
- depicts, promotes, or facilitates violence, self-harm, or illegal activity;
- solicits sex, prostitution, escorting, or commercial services;
- promotes weapons, drugs, or other illegal goods;
- impersonates any person or misrepresents your identity, age, or affiliation;
- constitutes spam, phishing, malware, or attempts to defraud other users;
- infringes any patent, trademark, trade secret, copyright, or other intellectual property right;
- attempts to circumvent our safety systems, scrape the Service, reverse-engineer the app, or interfere with normal operation.
Violations may result in immediate removal of content, suspension, or permanent ban with no refund, and we may report unlawful behavior to law enforcement.
4. User-generated content, reporting, and moderation
Krovo is a platform for user-generated content (profiles, photos, messages). You are solely responsible for the content you upload or send. To keep the community safe:
- Every user can report and block another user directly from the chat menu.
- Reports are reviewed by our moderation team, typically within 24 hours.
- We remove objectionable content and eject the users who created it as soon as we substantiate a report.
- You can block any user at any time; blocking prevents them from contacting you or seeing your profile.
5. Content ownership and license
You retain ownership of the photos, bio, and messages you upload. You grant Krovo a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, and (for messages only, to the intended recipient) deliver that content solely to operate, secure, and improve the Service. This license ends when you delete the content or your account, except for content that has been shared with others (which they may still have), and for copies retained in our routine backups until they cycle out.
6. Subscriptions and billing
- Free trial: new accounts receive a 30-day free trial of Plus features. No card is required for the trial.
- Plans: Krovo Plus is billed at USD $10.00 per month. Krovo Boost is billed at USD $30.00 per month. Prices exclude any taxes required in your jurisdiction.
- Auto-renewal: subscriptions renew automatically each month at the then-current price until you cancel. We will charge the payment method on file within 24 hours of each renewal date.
- Cancellation: cancel any time from Profile → Manage billing. Cancellation stops future renewals; you keep paid access through the end of the current billing period.
- In-app purchases via Apple or Google: where a subscription is purchased through the App Store or Google Play, billing, renewal, and cancellation are managed by that platform under its terms.
- Refunds: except where required by law, subscription fees are non-refundable and we do not prorate partial months. Consumers in the EU/EEA may have statutory withdrawal rights; contact us to exercise them.
- Price changes: we may change prices with at least 30 days' notice; the new price applies at your next renewal.
7. Verification and safety
Krovo offers optional identity and face verification through Stripe Identity. Verified badges indicate that our provider confirmed a match between the submitted ID and a live selfie at a point in time. Badges are not a background check and do not guarantee the safety, honesty, or intentions of any user. Always meet in public, tell a friend where you're going, and trust your instincts.
8. Termination
You may delete your account at any time from Profile → Delete account. We may suspend or terminate accounts that violate these Terms, that we reasonably believe pose a safety risk, or where required by law. On termination, sections that by their nature should survive (ownership, disclaimers, limitations, indemnity, dispute resolution) will continue to apply.
9. Disclaimers
The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not conduct criminal background checks and we cannot guarantee the behavior of other users.
10. Limitation of liability
To the fullest extent permitted by law, Krovo and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, or goodwill, arising out of or related to your use of the Service. Our total liability for any claim relating to the Service will not exceed the greater of USD $100 or the amount you paid Krovo in the 12 months before the claim.
11. Indemnity
You agree to defend, indemnify, and hold Krovo harmless from any claim, damage, or expense arising from your use of the Service, your content, or your breach of these Terms.
12. Dispute resolution and governing law
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules. Any dispute will be resolved in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of those courts. Nothing in this section limits any non-waivable consumer rights available to you under the mandatory laws of your country of residence.
13. Copyright (DMCA)
If you believe content on Krovo infringes your copyright, send a notice with the elements required by 17 U.S.C. § 512 to legal@krovo.app. We will respond in accordance with the DMCA and may remove the content and terminate repeat infringers.
14. Apple App Store — additional terms
If you obtained the Krovo app from the Apple App Store, you acknowledge that these Terms are between you and Krovo (not Apple), and that Apple is not responsible for the app or its content. Apple has no obligation to provide support or maintenance for the app. In the event of any failure of the app to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the app (if any); to the maximum extent permitted by law, Apple has no other warranty obligation. Apple is a third-party beneficiary of these Terms and may enforce them against you.
15. Changes
We may update these Terms. Material changes will be announced in the app and the "Last updated" date will change. Continued use of the Service after changes take effect means you accept the updated Terms.
16. Contact
Legal notices: legal@krovo.app. Safety issues: safety@krovo.app. Privacy questions: privacy@krovo.app.